This usually is due to connectivity problems related to your internet connection and is often temporary. Occasionally this is related to issues that the vendor is having with their service.
a) Solution: It may be a temporary connectivity issue with your internet connection and the database. Try accessing other resources and internet pages to see if they are also slow. Contact your Technical Department to check for current issues with internet access.
b) Solution: It may be a temporary issue with the vendor. Check other article databases supplied by that vendor. If they are all slow or experiencing problems contact the vendor directly for more information or to open a case ticket with them. Contact the eHLbc Administrative Centre if you would like additional assistance with this.