The new eHLbc Forum can be accessed from the top Members > Forum menu item or directly here: https://ehlbc.ca/forum
Login to your eHLbc account using your email address to access the eHLbc Forum and other member-only website features.
Log in to the eHLbc website and discussion forum with your email address and eHLbc website password using the Log in/out link located on the top-right of the eHLbc website.
Ovid databases limit the number of citations that can be exported for use in RefWorks or other citation management programs. Contact Ovid Technical Support directly to increase the limit from 200 to up to 10,000 exports. Due to browser and connectivity limitations, Ovid recommends setting a limit of 2,000 citations for export and also recommend using Firefox or Chrome (not Internet Explorer) when exporting citations.
This is usually related to authentication issues.
a) Solution: Check with your Technical Support department to ensure that the IP address(es) you are trying to enter are correct.
b) Solution: Another organization may have entered your IP address into their site profile in error. Contact the vendor or the eHLbc Administrative Centre for assistance with resolving the problem.
The answer depends on the vendor's licensing restrictions for each database.
a) Solution: Check eHLbc licensed resources for additional information about simultaneous user restrictions for each database. Contact the eHLbc Administrative Centre for additional assistance.
This usually is due to connectivity problems related to your internet connection and is often temporary. Occasionally this is related to issues that the vendor is having with their service.
There may be multiple reasons why full-text journals and articles are not available, including due to licensing or access issues.
There are many reasons you may have issues connecting to a database including connectivity, access, authentication & licensing.
Connectivity Solution: It may be a temporary connectivity issue with your Internet connection and the database.
