You are here

Why can't we access our resources through our referrer URL authentication?

Review the solutions below or contact the eHLbc Administrative Centre for additional assistance.

New! eHLbc Referrer Patron Video Guide [90s ; MP4]

a) Solution: This may be a temporary problem as referrer URL authentication is dependent on your browser. Try a different browser or clear your current browser's cookies & cache and restart to resolve the problem. Some browsers, such as Safari, may have connection issues with referrer URL and we recommend you try other browsers including Firefox, Chrome, or Edge.

More information on your browser and connection settings available at: Internet Explorer; Firefox; Chrome; Safari

b) Solution: Make sure you're opening the database URLs from the referrer URL authenticated page accessible to members of your organization only. Copy and pasting URLs into your browser or clicking on links from an email or published elsewhere will not work unless you are already authenticated from your organization's referrer URL page. EBSCO authentication may expire within 30 minutes of inactivity.

c) Solution: If you have recently changed your website, and your referrer URL authentication no longer works, check-out our updated Referrer URL Set-up Guide for further information including a video guide for administrators.

d) Solution: Referrer URLs (or web pages) that have a URL starting with Hypertext Transfer Protocol Secure (HTTPS) will only pass along the referrer URL information to other HTTPS pages. Make sure both your starting web page AND your database links have the same transfer protocol. For example, if you have recently changed your web pages to HTTPS you will need to contact the eHLbc Administrative Centre for assistance updating your referrer URLs. And you will also need to update your web page database URLS to HTTPS. Or you can also change your web page back to HTTP and your referrer URL authentication should work immediately again. Check-out our updated Referrer URL Set-up Guide for further information including a video guide for administrators.

Contact the eHLbc Administrative Centre for additional assistance.

Category: