This is usually related to authentication issues.
a) Solution: Try a different browser or clear your current browser's cookies & cache and then restart your browser. Open the database again to check whether the institution's information has been updated now that any cached errors are cleared.
b) Solution: Another institution may have entered your IP address(es) into their site profile in error. Contact the vendor or the eHLbc Administrative Centre for assistance with resolving the problem.
c) Solution: Update your database custom URLs or jumpstarts to direct patrons to the resources of the correct institution. Contact the eHLbc Administrative Centre for assistance in creating these links.