Invoicing

The payment deadline is 45 days after an invoice is issued. The eHLbc Administrative Centre will follow up with individual members if payment is not received by the deadline.

eHLbc members are expected to pay the full cost of the invoice in a timely manner. Members may not pay portions of the price after the invoice is issued. The eHLbc Administrative Centre puts out a call every February soliciting pre-payments before the fiscal year end. Members may then pre-pay portions of the cost of an invoice that has not yet been issued.

You may find the price of resources from the previous year on the eHLbc Billings page. Invoices on this page date back to 2016-2017. Please contact the Administrative Centre for invoices dating from before 2016-2017.

The unrecoverable GST (Goods and Services Tax) is the amount of tax remaining after the rebate from the federal government. The whole GST rate is 5%. SFU, eHLbc's host institution, claims a 67% rebate for purchases related to educational services. The unrecoverable GST is therefore reduced to 1.65%.  This unrecoverable portion of the tax is passed on to member institutions for payment as part of their licensing invoice.

The exchange rates used are posted on the eHLbc Members' Invoices web page. At the top of the page, select the fiscal year you would like to view. The exchange rates are located in the member invoices table for that year. This rate is determined by the rate Simon Fraser University (SFU), eHLbc's host institution, uses to pay the vendor invoice.  The date the vendor invoice was issued determines which SFU house rate is used. 

Pricing on the eHLbc Offers & Renewals web page for boutique licenses is quoted in the currency billed by the vendor and does not include unrecoverable GST. Very frequently, eHLbc is billed by vendors in US dollars. We then invoice members in Canadian dollars. The price of resources will change based on the exchange rate as well as the addition of unrecoverable GST.  

The cost of the Core Suite is negotiated every three years and is detailed in US dollars in the Core Suite Case for Renewal (login required). In addition to the moderate price increases negotiated for the three year preriod, fluctuating exchange rates might also raise or lower the cost of the Core Suite.

All member invoices are located at Billings, a password-protected page. There is a single username/password, updated regularly, for all members to use to view their invoices.  If you do not have the username/password, or require assistance, please contact the eHLbc Administrative Centre.

Depending on the number of boutique resources your institution subscribes to, you may receive more or fewer invoices than other institutions.  If you do not see an invoice for your institution in eHLbc's Online Billing System, it is likely that your institution does not license the resource(s) being invoiced.  If, however, an invoice for a resource you did subscribe to was not posted on the eHLbc website, please contact the eHLbc Administrative Centre for assistance.

Draft and final invoices are located in the Member Tools section of the e-HLbc website. A link to the invoices will be included in the email you receive notifying you that new invoices are available. You may also visit the Member Tools section to view past invoices.