"In January a doctor requested an article about a new type of implant (bulking agent) to treat urinary incontinence. The article he requested wasn’t available locally or through e-HLbc resources, so I ordered it via ILL. To tide him over until the article arrived I sent him a few other articles concerning similar implants, and a Cochrane review (provided by e-HLbc) that concluded there is little to no benefit from implants and that other surgical or pharmacologic treatments have been shown to be more effective. The doctor visited me in person a few weeks later and thanked me for the article, and said it changed the course of treatment for that patient. In addition, he said he forwarded the review to the medical director, and now hospital policy has changed regarding urinary incontinence treatment."